Shipping and Refund Policy

SHIPPING

Free shipping on orders $35 or more

Flat-rate $9.95 shipping for orders under $35

We currently only ship within Australia

DELIVERY TIMES

Delivery times vary based on metro, regional, or remote locations.

Orders are dispatched only after full payment is confirmed

Standard dispatch time: 1–3 business days

REFUNDS

Shipping costs cannot be refunded if there is an error out of our control. This includes:

1. An invalid delivery address entered at checkout.

2. If an uncollected parcel is returned to us.

Shipping costs cover the handling + delivery process by a courier, and is deemed 'provided' once a parcel has been lodged at their facility.

It is the responsibility of the recipient to ensure they have provided the correct delivery details, and/or arranged parcel collection within the required timeframe.

Any Return-to-Sender fee charged by Australia Post will be deducted from the original order cost.

DAMAGED, FAULTY OR INCORRECT ITEM(S)

Please let us know within 7 days of delivery if your product(s) is damaged, faulty or the incorrect product was sent.

You will need to provide:

Your order number / Proof of purchase / Description of the issue

A few clear photos:

•  The outside of the package, including the shipping label.

• The inside of the package as it was when opened.

• The damaged product(s).

CHANGE OF MIND

Due to food safety regulations, we can’t accept returns or refunds for change-of-mind purchases.

Once it leaves our hands, it’s yours to enjoy!

CONTACT US

If you have any questions, concerns, or requests, please contact us at: hello@uproarsnacks.com